Contact us: Reach out via email at hello@eastperry.com, message us through our contact form, or use our chat feature. Alternatively, visit our return portal by clicking the button above "Start a Return" or clicking this link https://www.eastperry.com/a/return.

Request review: After submitting your request, we will review it before approval. Your request must align with our return policy. Once approved, we'll send you a return label for your package. Pack and return your item in its original unused condition, including a note with your Name and Order Number.

Notify us: Email us once you've handed off the item to our partner carrier.

Returns and exchanges must be initiated within 15 days of receiving your item.

1. Items must be inspected upon receipt.
2. Returned items must be in their original, unused condition.
3. Approved exchanges and returns will be processed only after we receive the returned items.
4. Shipping costs for new items are covered by us for instant exchanges and product exchanges initiated within the 15-day window.
5. If you opt for a return instead of an exchange, a full amount will be issued as store credit. Please note: We do not issue refunds to the original payment method for standard returns. Store credit is our only refund method, except in cases where an item arrives defective or damaged.

1. The return shipping fee on exchanges is waived for the first exchange per order on requests initiated within the 15-day window.
2. If an exchanged item does not meet your needs and you request a return instead of a second exchange, your return will be processed as a full store credit for the eligible amount.
3. Postage costs are non-refundable, and customers are responsible for the direct cost of returning the goods.

1. If a return or exchange is requested beyond the 15-day window, the customer will be responsible for covering the shipping cost for the exchange.
2. Approval of exchanges beyond 15 days is subject to item inspection and availability.

Due to the unique nature of our handcrafted sheepskin rugs, we require a 10% restocking fee on returns. Each rug is handwoven, ethically sourced, and made to order, requiring 1-2 months to produce. These rugs are large, carefully crafted, and not easy to handle, making returns a delicate process. This restocking fee also helps cover the expensive shipping costs we incur to have the rug returned to our warehouse.

If you wish to return an item, it must be unused and in its original condition. Approved returns for these items will be issued in the form of store credit only (minus the 10% restocking fee).

International customers must initiate returns, and there is no reimbursement for shipping costs incurred during the return process. Please consider this when initiating an international return. Approved international returns will be issued via store credit only. We are committed to providing the best service possible.

If a package is returned to East Perry because it was neglected, unclaimed, or refused at delivery, the customer is responsible for the cost of reshipping the item. The customer must cover the shipping cost to have the package resent, even if the original order qualified for free shipping. If you choose to cancel the order instead of reshipping it, a restocking fee will be deducted from your total, and the remaining balance will be issued as store credit.

Please ensure your shipping address is correct. East Perry is not responsible for packages returned due to incorrect addresses or failure to collect them from a carrier holding facility. Once the package is returned to us, we will contact you and we will be able to create a new payment link to cover the reshipping fee and get your order back on its way.

This policy applies to the following items: Bedcover & Mattress Topper, Area Rugs, and Sexto.

- Within 48 hours of purchase: Eligible for a full refund issued as store credit.

- After 48 hours (but before production begins): A 10% administrative fee will be deducted, and the remaining balance will be issued as store credit.

- After 5 days or once production begins (whichever comes first): A 30% cancellation fee will be deducted, and the remaining balance will be issued as store credit.

Note: These fees are necessary because these items are costly to produce, ship, and prepare. Any eligible refund will be issued as store credit, less any applicable fees. We kindly ask that you review your order carefully before completing your purchase.