How to Request a Return
at East Perry

At East Perry, we provide various return options, including Instant exchange, Product Exchange, Store Credit, and a refund.

To initiate a return, follow these steps:

Contact us: Reach out via email at hello@eastperry.com, message us through our contact form, or use our chat feature. Alternatively, visit our return portal by clicking the button above "Start a Return" or clicking this link https://www.eastperry.com/a/return.

Request review: After submitting your request, we will review it before approval. Your request must align with our return policy. Once approved, we'll send you a return label for your package. Pack and return your item in its original unused condition, including a note with your Name and Order Number.

Notify us: Email us once you've handed off the item to our partner carrier.

Return & Exchange Policy

Returns and exchanges must be initiated within 15 days of receiving your item.

General Return & Exchange Guidelines:

1. Items must be inspected upon receipt.
2. Returned items must be in their original, unused condition.
3. Approved exchanges and returns will be processed only after we receive the returned items.
4. Shipping costs for new items are covered by us for instant exchanges and product exchanges initiated within the 15-day window.
5. If you opt for store credit instead of an exchange, a full amount will be issued as store credit.
6. For full refunds instead of exchanges, an $8.95 processing fee will be deducted.

Exchange Policy:

1. The return shipping fee on exchanges is waived for the first exchange per order on requests initiated within the 15-day window.
2. If an exchanged item does not meet your needs and you request a full refund instead of a second exchange, the $8.95 processing fee will be deducted from your refund.
3. Postage costs are non-refundable, and customers are responsible for the direct cost of returning the goods.

Returns & Exchanges Beyond 15 Days:

1. If a return or exchange is requested beyond the 15-day window, the customer will be responsible for covering the shipping cost for the exchange.
2. Approval of exchanges beyond 15 days is subject to item inspection and availability.

For Sheepskin Blankets/Bed Quilt/Area Rugs (double, quad, sexto):

Due to the unique nature of our handcrafted sheepskin rugs, we require a 10% restocking fee on returns. Each rug is handwoven, ethically sourced, and made to order, requiring 1-2 months to produce. These rugs are large, carefully crafted, and not easy to handle, making returns a delicate process. This restocking fee also helps cover the expensive shipping costs we incur to have the rug returned to our warehouse.
If you wish to return an item, it must be unused and in its original condition.

International Returns:

International customers must initiate returns, and there is no reimbursement for shipping costs incurred during the return process. Please consider this when initiating an international return. We are committed to providing the best service possible.

SALE items cannot be returned.

We do not reimburse for packages returned due to neglect to pick them up at the local post office after receiving notification. If your package is returned due to neglect, we cannot refund your order.